Natalia Elezovic
Currently
Bank of America
Education
University of Chicago

Hey, I'm Natalia.

I support AI growth at Bank of America, building on earlier work on Google Assistant with Accenture and my studies at the University of Chicago.

My long-term vision is to shape the next generation of AI, turning advanced intelligence into experiences that people trust, adopt, and rely on at scale.

I care most about AI that benefits humanity: grounded in strong governance, attuned to culture, and designed to help people make better decisions in an increasingly complex world.

This site brings together my work across the business and technical sides of AI, with selected experiences spanning technology, strategy, and execution. I write about responsible AI, the future of leadership, and my experience working at the intersection of business and technology.

Career

Professional Experience

Currently focused on enterprise AI strategy, governance, and AI product delivery at one of the world’s largest financial institutions.

Bank of America
June 2024 to Present
Chicago, IL
Senior AI Engineer  ·  Conversational AI Team Lead

Erica for Employees  ·  Enterprise Virtual Assistant  ·  Web & Voice

Technical Leadership
75+
Production Releases
40+
Member Cross-Functional Team Led
60%
Reduction in New-Hire Coaching Time
91%
Hire Retention
  • Directed end-to-end delivery for a 40+ member cross-functional AI team (Software Engineers, Program Managers, Scrum Masters, QA Testers, and Business Stakeholders), eliminating process gaps from UX design through production deployment and elevating documentation, workflow, and technical quality standards, sustaining 75+ production releases on a weekly cadence.
  • Mentored and directed 15+ AI/NLP engineers from onboarding through technical leadership, owning work allocation, peer code review, and final accountability for deliverable quality, scaling internal AI expertise across the organization.
  • Built the platform’s documentation foundation from the ground up, spanning model training pipelines, AI governance, workflow best practices, onboarding, and QA testing frameworks, establishing the operational standard for 7+ teams and reducing new-hire coaching time by 60%.
  • Helped scale the AI engineering team from 2 to 12 engineers over two years by defining hiring criteria and conducting technical and culture-fit interviews, retaining 10 of 11 hires (91%).
AI Governance
4
Enterprise AI Models
1
Major Model Audit Passed
GenAI · NLP · Voice
Models Governed
  • Owned governance and risk oversight for four enterprise AI models across web and voice experiences, running all key oversight routines and enabling new lines of business to scale the virtual assistant responsibly.
  • Led readiness for the May 2026 model audit with the governance team, preparing documentation, controls, and evidence that carried the model to a successful outcome.
  • Co-defined AI risk frameworks with Model Risk Management leadership, setting the standards for how new AI capabilities are assessed, approved, and released to production while balancing innovation with regulatory compliance.
Model Optimization
35%
Fewer Escalations
5–7%
Avg. Accuracy Gain Across LOBs
Tech Innovation Challenge
Bank of America · 2025
  • Owned the optimization strategy for four enterprise conversational AI models, establishing governance, prioritization, and continuous improvement frameworks.
  • Increased model accuracy by an average of 5–7% across channels (Technology, HR, General Support, etc.) and contributed to a 35–40% annual reduction in escalation rates, improving user experience, operational efficiency, and business outcomes.
  • Directed prioritization of Jira backlogs and strategic initiatives to improve conversational performance; leveraged individual team strengths to maximize delivery outcomes.
  • Designed and launched an internal analytics platform (Streamlit) to measure conversational success and user journeys, recognized in the Bank of America Tech Innovation Challenge 2025.
Accenture
February 2022 – August 2023
Dublin, Ireland
Natural Language Processing Engineer

Google Assistant  ·  Multilingual Conversational AI

Natural Language Processing (NLP) Engineering
52%
Cumulative Model Performance Increase
3
Natural Languages Supported
  • Supported model optimization and evaluation of AI-driven language systems powering Google Assistant products across multilingual enterprise environments.
  • Led model performance improvement initiatives, contributing to a 52% increase in model precision through structured workflow analysis, annotation refinement, and AI model optimization.
  • Collaborated with engineering and product teams to strengthen NLP pipelines, improve automation workflows, and support scalable AI deployment initiatives.
  • Conducted large-scale annotation, QA, and evaluation workflows to validate AI-generated outputs, identify inconsistencies, and improve operational quality standards.

Writing

Articles & Perspectives

Field notes from the AI industry, published on Medium.

Coming Up Next

Ancient columns representing governance and structure
The Two Pillars of Stable AI, Explained

Governance makes AI safe; monitoring makes it beneficial. This piece breaks down the two disciplines every leader needs to get right, with practical frameworks and the questions worth asking before the next initiative goes live.

Published

Speaking

Featured Talks

Panels, talks, and conversations at the intersection of AI, data science, and human-centered technology.

July 2026 First Podcast
Podcast Guest · "Chat Applied Data Science"
University of Chicago · Master of Science in Applied Data Science

ChatADS is the official podcast of UChicago's MS-ADS program, featuring candid conversations on how data science, machine learning, and AI are applied to solve real-world problems. Topics span industry applications, career trajectories, emerging tech trends, and ethical data choices.

Listen on Spotify →
February 17, 2026
Guest Speaker · Inside Tech: Career Journeys Across the Industry
KTP x Career Advancement · University of Chicago

Panelist in a moderated discussion for UChicago's Kappa Theta Pi winter workshop series. Joined 5–6 professionals across product, engineering, data science, and strategy to share career journeys and advice for students navigating tech recruiting, followed by student Q&A and open networking.

2025 – 2026
Guest Speaker · Master's in Applied Data Science
University of Chicago · Applied Data Science Graduate Program

Invited guest speaker for the ADSP program, sharing industry perspective on enterprise AI, NLP, and the path from engineering into AI product leadership.

March 29 – 30, 2025
Hackathon Judge · Uncommon Hacks 2025
Department of Computer Science · University of Chicago

One of a select group of judges chosen for exceptional professional experience in tech. Evaluated 13 project submissions across a 24-hour sprint with 150+ undergraduate and graduate participants from across the US. Provided technical feedback, asked probing questions, and contributed to final prize deliberations.